Welcome To Customer Service Skills for Drivers - Module 1

This exciting new programme has been specifically designed to help independent dealers to improve both sales and profitability in terms of cash in today’s competitive market place.

No sale is complete until an order is delivered correctly, on time, and in good condition - to your customer’s complete satisfaction.

In this regard, the Warehouse is a Marketing Tool.

An effectively run operation enhances the professionalism and increases market share. By improving efficiency in the Warehouse, a Company sets out on a direct and proven path to continued prosperity.

About This Workshop

This Module is presented to you in a user-friendly way and will take around half an hour to complete.
During the workshop you will be asked a few questions to help you learn and remember the key points of each section. On completion of the workshop you will be offered the opportunity of taking a short on line Test.

Remember - you only get out of this, what you are prepared to put in. The efforts that you make at this stage will be rewarded two-fold when you return to your Warehousing and Distribution areas, to put your newly-acquired theory into practice.

I very much hope that you will find this course of benefit.