Introduction
This exciting new programme has been specifically designed to help independent dealers to improve both sales and profitability in terms of cash in today's competitive market place.

The objective of this module is to introduce some very important hints, tips and techniques on how to deal with customer complaints.

About This Workshop
This Module is presented to you in a user-friendly way and will take around 35 minutes to complete. During the workshop you will be asked a few questions to help you learn the key points of each section.

On completion of all the parts you will be given the chance of taking a short on line Test, if you pass this you will receive a certificate of achievement from Ge-ForceTrainer.com which is certified by GE-Force Management Consultants.

GE-Force is the most well known and respected training organisation in the office products industry, so be prepared for tough test!