Welcome To TeleService Skills - Growing Existing Accounts

Introduction

The objective of this module is to introduce some basic techniques for the Customer Service Team that will have a very significant effect on both sales and profitability from Existing Accounts.

These programmes have been successfully implemented into several dealers who have achieved tremendous results, especially in terms of increasing their Gross Profits. Some of these dealers have implemented all of our main stream sales programmes are growing by an average of 25% year on Year.

The feed back so far indicates the following success: -

- An increase in Average Order Values (AOV)
- An substantial increase in Average Lines Per Order (ALPO)
- More New Profitable Products introduced
- An increase in Existing Account Gross Profit (GP)		 - Increase in Existing Account Share Of Customer (SOC)
- More Key Contacts made in each Existing Account
- No increase resources - same number of people!
- Improved net profits! - Increased Motivation